End User

Anyone who directly interacts with the solution to perform an activity. End users can include all participants in a business process, or consumers of the product.

BABOK References

This is a list of references to the end user role in the BABOK:

  • A source of internal stakeholders.

  • People who use a solution or who are a component of the solution.

  • Users could be customers or people who work within the organization.

  • People who use a solution or who are a component of the solution.

  • Users could be customers or people who work within the organization.

  • Uses the solution, or is a component of the solution, and therefore contributes to the actual value realized by the solution in terms of solution performance. An end user may be consulted to provide reviews and feedback

  • On areas such as workload and job satisfaction.

  • Contributes to the actual value realized by the solution in terms of solution performance. They may be consulted to provide reviews and feedback on areas such as workload and job satisfaction.

  • Provides an insight into the potential value of the change.

  • People who use a solution or who are a component of the solution. Users could be customers or people who work within the organization.

  • Uses the solution, or is a component of the solution, and therefore contributes to the actual value realized by the solution in terms of solution performance. An end user may be consulted to provide reviews and feedback
    on areas such as workload and job satisfaction.

  • Contributes to the actual value realized by the solution in terms of solution performance. They may be consulted to provide reviews and feedback on areas such as workload and job satisfaction.

  • Provides an insight into the potential value of the change.

  • Uses a solution, is a component of the solution, or is a user temporarily during the change. End users could be customers or people who work within the enterprise experiencing a change.

  • Users might be involved in a change as testers or focus group members, whose input is considered in the enterprise readiness assessment.

  • Expected to use, or be a component of, a solution that implements the future state.

  • Directly uses a solution and might have input about issues with a current solution.

  • May require specific dependency relationships that allow certain requirements to be implemented at the same time or in a specific sequence.

  • Uses the solution or is a component of the solution, and can offer information about the impact of the change on their activities.

  • People who use the solution, or who are a solution component, and may be involved in the review, validation, and prioritization of requirements and designs as defined by the stakeholder roles and responsibilities designation.

  • The user of existing and future solutions, who should participate in elicitation.

  • Needs to be communicated with frequently so they are aware of relevant business analysis information.