Operational Support

Responsible for the day-to-day management and maintenance of enterprise systems and products. Alternate roles names might be operations analyst, product analyst, help desk, or release manager.

BABOK References

This is a list of references to operational support in the BABOK:

  • Can help evaluate the difficulty and costs of integrating proposed solutions with existing processes and systems.

  • Directly involved in supporting the operations of the enterprise, and provide information on their ability to support the operation of a solution during and after a change.

  • Supports the operations of the enterprise and can identify likely risks and their impact.

  • Directly involved in supporting the operations of the enterprise and provides information on their ability to support the operation of a proposed future state.

  • Directly involved in supporting the operations of the organization and provides information on their ability to support the operation of an existing solution, as well as any known issues.

  • Traceability documentation provides another reference source for help desk support.

  • Provides information on both their ability to support the operation of the solution and their need to understand the nature of the change in the solution in order to be able to support it.

  • Responsible for ensuring that requirements and designs are supportable within the constraints imposed by technology standards and organizational capability plans.

  • Operational support personnel may have a role in reviewing and approving requirements.